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Support
OfficeMate focuses on delivering the highest levels of Customer Care every day. Our Customer Care department is the backbone of a successful, positive relationship between our company and you, our client. Our goal is to continually enhance the level of service provided by our Customer Care department. Your calls are answered live by our knowledgeable Customer Care team who will assist you with your support issues. Calls are escalated on an “as needed” basis and are routed to customer care professionals, programmers, and other appropriate personnel. Every call you make to the OfficeMate Customer Care team is logged and saved to create an ongoing user profile history for future reference.
To get help for your Eyefinity/OfficeMate product, use one of the following methods:
- Online Knowledge Base (http://www.officemate.net/omkb/)
- F1 online help
- OfficeMate User's Guide and OfficeMate Home Office User's Guide (http://www.officemate.net/support_om_resources.aspx)
- ExamWRITER Getting Started Guide (http://www.officemate.net/support_ex_resources.aspx)
- OfficeMate Enterprise User's Guide and OfficeMate Home Office User's Guide (http://www.officemate.net/support_ent_resources.aspx)
- OfficeMate Enhancements documents (http://www.officemate.net/support_om_resources.aspx)
- ExamWRITER Enhancements documents (http://www.officemate.net/support_ex_resources.aspx)
- OfficeMate Enterprise Enhancements documents (http://www.officemate.net/support_ent_resources.aspx)
- Recorded video tutorials located at http://www.officemate.net/training_om_online.aspx (OfficeMate), http://www.officemate.net/training_ex_online.aspx (ExamWRITER), and http://www.officemate.net/training_enterprise_online.aspx (OfficeMate Enterprise)
- E-mail support@officemate.net
- Call Customer Care at 800.942.5353 and choose option 1 between 6:00am and 5:00pm PST
Hours of Operation
Eyefinity/OfficeMate offers toll-free client service from 6:00am to 5:00pm Pacific time. We are closed on New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, the day before Christmas Eve, Christmas Eve, and New Year's Eve in 2010. To reach our Customer Care team, call us at 800.942.5353 or fax us at 866.808.4791.
Annual Software Maintenance Agreement (ASMA)
An Annual Software Maintenance Agreement is a mandatory agreement all clients must maintain each year by paying an annual fee for each software product licensed from Eyefinity/OfficeMate. This ASMA includes an annual OfficeMate, ExamWRITER, or OfficeMate Enterprise license, all software upgrades, and toll-free help desk services for our software applications.
The Eyefinity/OfficeMate business model requires us to amortize our annual investment in software application development and client service across our broad base of clients using OfficeMate software. By requiring that everyone invest and pay this low annual fee each year, we can retain lower fees. If fewer clients participate, the result would be substantially higher fees to amortize these services across fewer clients.
OfficeMate iPoint VTO System Specifications
See the iPoint System Requirements Web page to learn what software, hardware, and network requirements are necessary for you to properly use iPoint VTO.
OfficeMate Software Solutions Recommended Network Maintenance
See the Recommended Network Maintenance document to learn what network maintenance you should be completing on your office computers.
